FAQs about 2019 Novel Coronavirus (COVID-19)
from the Gurwin Healthcare System
Q: How is Gurwin Healthcare System handling COVID-19?
A: Gurwin strictly follows the Center for Disease Control (CDC) and New York State Department of Health (DOH) guidance to best protect our residents. Our clinicians and leadership team meet regularly to stay abreast of developments and share best practices. In compliance with NYS DOH’s March 13th mandate, Gurwin restricted all visitors, including family members/friends, companions and volunteers to the Gurwin Jewish Nursing & Rehabilitation Center, with exception of those providing support in imminent end-of-life situations, as well as Gurwin’s Fay J. Lindner Residences assisted living community. As New York State begins to reopen select businesses, we here at Gurwin have been making plans according to DOH’s guidelines to safely and cautiously welcome our families back. Please click here to check on current visitation on the Gurwin campus.
The NYS DOH To comply with this mandate, Gurwin dedicated space in a closed, isolated wing for recovering COVID-19 patients who were discharged from the hospital, as well as for residents from our own facility who tested positive. This unit is accessible via a separate entrance in the back of the building that does not require passing through any other resident care area. Staff dedicated to this unit included nursing, rehabilitation and housekeeping personnel who were properly outfitted and trained in the use of appropriate personal protective equipment (PPE). Infection prevention measures were and continue to be implemented throughout entire facility — masks must be worn when entering the building and at all times throughout the facility; handwashing stations are conveniently located throughout the building; and staff are screened daily, including a temperature check, and undergo weekly nasal testing. mandated on March 25th that all nursing homes admit COVID-19 (+) patients who are stable and otherwise qualified for admission.
*Note: On May 10th, the DOH reversed its decision, and Gurwin is no longer accepting COVID-19+ patients from the hospital.
Q: What precautions is Gurwin taking to protect its residents?
A: As part of the intake process, we have added travel questions for incoming residents, in addition to health-related queries regarding symptoms, diagnoses and exposure to others with respiratory illness. We ask the same of all staff entering the facility, and will restrict entry to anyone who presents with fever or illness, or has traveled to CDC identified level 1, 2 or 3 countries. All staff must don a mask before entering the Gurwin facility. A healthcare team situated at Gurwin’s main front entrance screens each employee. After appropriately answering a series of health and travel related-questions, they undergo a temperature check; anyone with a temperature of 100 degrees or more will be barred from entering the facility. To protect our residents, all staff must wear their protective masks and proper PPE when providing care and when in close proximity.
Q: Are there any exceptions to the “No Visitation” Policy at Gurwin?
A: Our exception to the “No Visitation Policy” is being made for families who are providing support in imminent end-of-life situations. You must wear a mask when entering the facility. Please stop at the front desk and our receptionist will call the unit to inform them you are here. Be prepared for a health screening, which will include a temperature check, upon arrival. If you are cleared by our health screening, a surgical mask will be provided which must be worn during your entire visit. Please note that visitors will be limited to ONE at a time and will only be permitted to visit in the resident’s room. No visiting other areas of the unit or facility are permitted at this time.
New guidelines have been issued from the DOH that come with very strict and challenging caveats that must be met in order to resume limited visitation. Please click here to learn more.
Q: Is my parents’ Home Health aide permitted to enter Gurwin Jewish ~ Fay J. Lindner Residences?
A: While we are following a strict “No Visitation Policy” at this time, Home Health Aides who provide care to our residents in our assisted living community will be permitted to enter our facility unless advised otherwise. All aides will be screened, be subjected to temperature checks, and must wear protective masks.
Q: Am I able take my mom out of Gurwin’s assisted living facility for a visit or appointment? We are not permitting our assisted living residents to leave the building unless absolutely necessary during this time. This includes routine/non-urgent medical appointments. Please consult with our wellness staff if you have questions.
Q: Am I able take my father out on pass from Gurwin’s nursing and rehabilitation center? To protect the safety of all our residents and staff, we are not permitting our nursing and rehabilitation residents to leave the building for social activities, non-urgent appointments or overnight visits at this time.
Q: What is Gurwin doing in terms of sanitizing its facilities?
A: Gurwin’s housekeeping staff is continuing to sanitize our communities throughout the day and night with hospital-grade disinfectants. Special emphasis is made for all common areas and high-touch surfaces, as well as shared resident care equipment.
Q: Is Gurwin still permitting vendors/entertainers to enter the building?
A: Programs involving outside groups, clubs, organizations and entertainers also have been suspended until further notice, per the NYS DOH “No Visitation” mandate. Recreational activities guided by Gurwin’s Therapeutic Recreation team are held on each unit.
Q: What happens if a resident shows symptoms of possible COVID-19?
A: If a resident is displaying signs of possible COVID-19 infection, he or she will be evaluated by our onsite physicians who have the ability to test residents in-house, and will be moved immediately to our observation unit. We will work with our partner Northwell Laboratories for processing, and will strictly follow NYS DOH guidance. In the event a COVID-19 diagnosis is positive, the resident will be moved to the isolation wing. Gurwin’s onsite pharmacy is prepared to immediately commence treatment for COVID-19 symptoms. If a patient’s condition warrants hospitalization, we will notify our hospital partners for transport.
Q: What happens to the roommate of a resident who tests positive and is on a non-COVID unit?
A: As previously stated, any resident who tests positive is moved to our isolation wing. Roommates of these COVID+ residents will be tested to determine status and moved to the observation unit while test results are pending. Residents undergo temperature checks every shift and are checked for any respiratory symptoms. Should the test come back negative, they will remain in the observation unit for 14 days as per NYS DOH guidelines. If the results are positive, they will be moved to the isolation wing.
Q: How is Gurwin monitoring its staff?
A: Staff is checked for COVID-19 symptoms (i.e. fever, cough, difficulty breathing, or other respiratory symptoms), including temperature checks upon the start of each shift and every 12 hours while on duty.
Per NYS DOH orders, all Gurwin employees, contract, per diem and medical staff, operators and administrators beginning 5/19/20 underwent diagnostic testing twice weekly; staff who work at Gurwin three days per week or less were tested once a week. On 6/10/20, DOH revised its testing policy to once weekly for all staff.
Q: Is Gurwin accepting new residents to its facility for rehabilitation and long-term care?
A: We are welcoming new residents every day. All incoming residents must test negative for COVID-19.
Q: How is Gurwin handling resident laundry?
A: In an effort to reduce exposure to COVID-19 at our facility as in the community, no laundry may be done by family until further notice. As a reminder, our laundry vendor uses high temperatures to wash clothing for infection control purposes; therefore, please be sure your family member has at least 2 weeks worth of clothing that can withstand this washing method.
Q: Can I send a video message to my loved one?
A: We are encouraging family members and friends to send a “Gurwin Gram Gram” to our residents via our Facebook pages. For residents at Gurwin Jewish Nursing & Rehabilitation Center, upload your video gram to @GurwinNursingRehab; for residents living at our assisted living facility, upload your video gram to @GurwinAssistedLiving. Our recreation staff will deliver you video gram on newly-purchased iPads. For those family members who do not have a Facebook account, simply record your video and send via or other file transfer service (We Transfer is free and no account sign up is necessary) to firstname.lastname@example.org. We Transfer
Q: Can I schedule a video chat with my loved one?
A: Our recreation staff can coordinate weekly 1/2 hour chats between you and your loved one. To schedule your video chat time slot with a resident at Gurwin Jewish Nursing & Rehabilitation Center, email email@example.com. For residents at our Assisted Living facility, set up your email chat at firstname.lastname@example.org. Please be sure to indicate your name, your loved one’s name and room number. Our staff will get back to you to set up your virtual visit.
Q: Can I schedule a Drive-Up Visit at the nursing and rehabilitation center?
A: Our Therapeutic Recreation team is facilitating Drive-Up visits for our nursing and rehabilitation center residents. This is a wonderful way to have a quick visit with your loved one after so many months, and we appreciate your adherence to the following guidelines should you decide to participate:
Visits will last for 10 minutes. PLEASE BE ON TIME, as we do not have much room built in around visits in order to allow as many as possible in one day. If you are late, please understand that your stop time will remain the same.
You will be directed to the back entrance for our Adult Day Programs. Please enter in the driveway closest to the Suffolk Y JCC, and follow the stars on the lawn to the correct entrance.
Please place the name of your resident on your dashboard in large writing, so we can easily see who you are and confirm your attendance.
Residents will be in the entrance vestibule of the Adult Day Program; they will not be permitted to come outside for their protection.
Visitors must obey social distancing rules at all times with our staff and residents. Please turn off your vehicle during the visit to minimize noise distractions and exhaust fumes.
Drive-Up visits can be arranged by visiting www.gurwin.org and clicking the link in the red banner at the top of the page, or by going directly to
All fields must be filled out to reserve your time slot. You will receive an email confirmation with your visit information. Each resident will be allowed one visit until all residents have had an opportunity. If more than one family member signs up, the first visit on the schedule will be honored. Please coordinate with your family to ensure everyone gets to visit. Sign Up Genius. You may have as many people as you like in a car – just please remember that everyone must stay social distanced, behind the roped area during the visit.
Questions? Call (631) 715-2488.
Q: How can I schedule a Patio Visit at Gurwin Jewish ~ Fay J. Lindner Residences?
A: Please email our team at email@example.com to arrange a date and time a visit with your loved one.
Thanks to the excellent staff
“Some doctors from the hospital did not think our daughter would ever be able to breathe on her own, or swallow solid foods. Well, the team at Gurwin proved them wrong. Thanks to the excellent respiratory therapists, speech therapists, physical therapists and nursing staff, she is now able to breathe on her own. She eats everything with no trouble, speaks clearly and has improved range of motion. When we go home, we know she is safe in your care. Thank you all so much!”
-Leonard & Mary M.